Wrapping Up The 30 Days

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I finally completed the series “How To Grow Your Business In 30 Days”.  It ended up being a lot more work than I expected, but it was really enjoyable overall.  I learned a lot.  I’ll share some of the lessons I learned during the 30 days in future posts.  Here I’ve summarized the Grow Your Business In 30 Days using the original outline I created so that you have one easy place to review them and find each post.

  1. Find someone to hold you accountable: Day One
    1. Business coach
    2. Spouse
    3. Friend/mentor
  2. Get control of your finances – expenses: Day Two
    1. Do you know what you cost each minute, hour, day, week, month, year?
    2. Cut out the fat
    3. Do more with less
  3. Get control of your finances – Accounts Receivable
    1. It’s OK to lose 20% to get 80%
    2. Build a system that improves speed of payments
    3. Automate monthly fees
  4. Get back on track – pickup the phone and call vendors
    1. Thank your vendors
    2. Tell them what you are up to
    3. Ask them what they need from you
  5. Get back on track – pickup the phone and call old customers
    1. Keep your name fresh in their mind
    2. Ask them how you can help
    3. Be willing to face old problems
  6. Find a new lead source
    1. Start somewhere fresh
    2. Measure the quality and cost of the leads
  7. Adjust the lead source to meet YOUR needs
    1. Is it your exact market?
    2. Does it apply to the product or service you sell?
    3. How can you swing the bat more often?
  8. Fine tune your prospecting approach
    1. Write a thesis statement that explains your approach
    2. Draw out each step sequentially and study it
    3. Ask your peers and mentors how the think you should do it
  9. Review your successes – magnify them
    1. What worked?
    2. Why did it work?
    3. How can you replicate that?
  10. Review your failures – minimize them
    1. Where did it fall apart?
    2. How can you prevent this from happening again?
    3. What did you learn from your mistake?
  11. Improve your sales process – what works?
    1. Do you understand your open, middle, and closing steps?
    2. Study good sales behaviors
    3. Persistence is the key factor
  12. Improve your sales process – automate it and refine it.
    1. Write it once, and re-use it
    2. Get a direct line
    3. Get in the solutions business
  13. Practice honesty
    1. With yourself
    2. With your customers
    3. With your team
  14. Build a strong team
    1. Outsource effectively
    2. Hire in temp to full time
    3. Learn to give consistent effective feedback
  15. Build strong partners
    1. Groom your vendors
    2. Set expectations
    3. Prepare plan B and C and D
  16. Put killer marketing in place
    1. Email marketing
    2. Person to person marketing
    3. The I need you, Do you need me? Approach
  17. Be available
    1. Open your schedule for your customers
    2. Expect an appointment
    3. Explain the use of your communication channels
  18. Write an FAQ
    1. Save yourself time and read through the FAQ’s you receive
    2. Write an FAQ and provide it automatically
    3. Ask your customers to provide input
  19. Provide a support portal
    1. Queue and handle requests
    2. Automate responses and include your FAQ and tools to download
    3. Remember that every time you reach a customer it’s an opportunity to build value
  20. Don’t focus on today’s dollars – look long term
    1. Monthly services are relationship builders
    2. Learn to provide solutions to problems
    3. Help others succeed and the money will follow
  21. Schedule your way to success
    1. Build your to do into your calendar
    2. Make sure you are meeting someone to accomplish the to do list
    3. Never leave a meeting without scheduling the next
  22. Put A Project Management System in Place
    1. Tag and prioritize products
    2. Mark the date the project entered your system
    3. Daily choose to update and manage the system
  23. Take time to relax and think
    1. Lay on your back and wonder
    2. Don’t be afraid to consider change
    3. Stop doing things you don’t enjoy
  24. Ask for feedback
    1. From your Team
    2. From your Customers
    3. From your Vendors
  25. Have Fun
    1. Enjoy the challenges
    2. Express your excitement
    3. Don’t take it too seriously
  26. Examine your model
    1. What is your model?
    2. Does it work well?
    3. How soon will you have to adjust your model?
  27. Invest in good technology
    1. What really improves work-flow?
    2. What can save you time?
    3. What can save you money?
  28. Learn faster than everyone else
    1. Read constantly
    2. Listen to pod-casts
    3. Ask the right questions
  29. Serve those around you
    1. Do what is right for your team
    2. Lead from your heart
    3. Communicate that you care
  30. Consider vertical and horizontal growth
    1. How can you grow your business larger? (vertical)
    2. How can you expand into new sectors (horizontal)
    3. How fast should you grow?

Now with everything in one place here in this post you can simply review the general thought process I had behind the 30 days or you can read each post at your convenience.  I’m sure that this doesn’t cover everything that you’ll encounter over the years in business, but I have tried to give you some tools that will make a difference in the short term.

How can I help you?  Please feel free to ask me any questions in the comments or by contacting me.  Here’s to your increased growth and success in 2011!

Entrepreneurs and their small enterprises are responsible for almost all the economic growth in the United States. ~ Ronald Reagan

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Serve Those Around You – Day Twenty-Nine

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Serve Those Around YouOne of the quotes that has stuck with me over the years and helped me focus my priorities is:

You can have everything in life that you want if you will just help enough other people get what they want. ~ Zig Ziglar

Looking back at the times that I’ve felt the most successful I believe that it’s been when I have focused on serving those around me instead of focusing on my own needs or wants.  Day twenty-nine is about doing something that truly matters by helping those around you.

Serve Those Around You

Often we start our day by looking at what we need to accomplish, what we want to do, where we want to go.  That’s not a good habit to get into.  If we are only focused on our own wants and needs we’ll miss what the world has to offer.  A life worth living is about giving to others and making a difference.

1. Do What Is Right For Your Team

Start by focusing on the things will move your team forward.  What will ultimately grow them the most and meet their needs?  When you focus on what matters for your staff, your family, your customers, and even your vendors you’ll soon find that the work you are doing is more rewarding than ever.  Don’t allow your own desires to cloud your judgement and cause you to lose focus on serving others.

2. Lead From Your Heart

When you focus on the needs of others your team will see that you do truly care about their well being.  Leading with an open heart is the difference maker when it comes to being able to influence others in a positive direction.  Don’t be afraid to share how you feel.  If it’s something you haven’t done before it will take time but I promise you it’s worth doing.

Last week I was in one of my favorite music stores with my brother and I took the opportunity to ask the shop owner what his one piece of advice would be to a young business owner like myself.  He answered “Be as honest as possible”.  That really hit home with me.  I think it rings true for all situations.  When dealing with your team, be honest, lead from your heart.  If you are gentle, kind, and honest you’ll see that you’ll gain the heart of your team in no time.

3. Communicate That You Care

Leading from your heart gives you the opportunity to show that you care.  You also need to verbally communicate that you care.  Let others know that you care about their well being and success.  It’s amazing to me how many times we choose not to say that kind of thing to those around us even if we feel it inside.  Break that habit and say that you care out loud.  Don’t be afraid of what others thing.  Be honest about the fact that you do care about them.

Serving others is the most rewarding thing that I have the privilege to be apart of.  If you are having a tough time, step back and change your perpective.  Choose to serve others.

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Be Available For Your Customers – Day Seventeen

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Be Available For Your CustomersAs small business owners it’s easy to become overwhelmed with day to day tasks.  One of the first things I see young small business owners do when they are overwhelmed is withdraw from customers.  This is probably the worst thing that could be done.  Your customers are the life blood of your small business.

Be Available

Just like you have to say yes to business you have to make yourself available for your customers.  Your attitude is the first thing they’ll hear you communicate and secondly they need to know that you are open for them to meet with you or call.  I’ve never seen someone fail who makes time for their customers.

1. Open Your Schedule For Your Customers

If you’ve scheduled 40 hours of work this week on just the technical end of your work then you haven’t properly planned for the most important aspect of your work.  Your customers need your time throughout the week.  I like to think of 9-5 as prime time for customers.  Because I have built a team around me that helps me do various aspects of the work I try to make myself available first to customers during those hours.  When I was the only person working in my company I left midday open for customers and scheduled to actually do the work later in the day or after business hours.  This is an extra time commitment, but it pays off when you can have more face time with customers.

2. Expect An Appointment

Rather than be inconvenienced by a customer needing your time learn to expect the appointment.  Can you imagine calling your auto mechanic and him saying “Hi, I’m so glad you called today, I was looking forward to servicing your car today!”.   That would be so oddly refreshing that you would remember it.  That’s the kind of attitude and response that customers need to get from you and from your team.  Expect the appointment and look forward to it.  Whoever taught you by words, attitudes, or actions that customer appointments are inconvenient really didn’t help you out at all.  Forget that bad habit and create new one.  Expect the appointment.

3. Explain The Use Of Your Communication Channels

Just like your customers, you should have setup communication channels that help you get the work done.  If you are running any kind of service business or technology firm then you need to have some sort of FAQ sheet and also a support channel.  Once you have these pieces in place the next step is to explain to your customers how these items work.  Take the time in your initial few meetings to explain to your customers how these tools work.  If they understand how to communicate their different needs to you they will follow procedure and help you get more work done.

Remember that end of the day it’s up to you to be available to your customer when they need you.  Create good systems, expect the appointment, and make sure your attitude is to be there for your customers.

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How to get customers to buy

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In my experience, I have found that it is easier to get customers to buy after a considerable amount of face time is spent.  It is psychologically and realistically unproductive for the customer if they abandon your company or service after spending 8-12 hours discussing the product or service you offer.  They do not always consciously realize it, but unconsciously they know they do not want to start the process all over and spend another 8+ hours with your competitor to get to the same stage they feel they are at with you.  Get your customer to like you and like buying from you.  It’s not about the money.  It is about the customer’s experience.  Make it a good one!

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