You Need Overflowing Leads

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You Need Overflowing LeadsDo you have new leads overflowing all around you?  As I write this post I have 513 new leads sitting in my inbox.  If you don’t have hundreds of new opportunities in front of you then how can you build your business?  You need overflowing leads.

Find a Free or Low Cost Lead Source

Last night I was at my local casino.  The gambling machine in this picture is the one that you drop quarters into and the more you drop in the more quarters drop over the edge into the payout tray.  The person who designed this was incredibly bright.  They realized that if someone heard that clinking quarter in the payout tray often enough, that they would keep dropping quarters in just because they think that there is a possibility that the whole shelf may drop a big payout.  Unfortunately you can play this machine for hours and not make any money.

One thing that the quarter machine does remind me of is a good lead source.  If you realize that there are hundreds of leads out there just waiting to tip over the edge than you’ll stay motivated and keep working to find, develop, and refine a system that gives you leads constantly.

What you need to find is low cost or free leads.  What if each lead only cost you 25 cents, it would only cost you $250.00 for one thousand leads.  What if instead of dropping a quarter in the leads machine you could put a free metal washer?  It sure would be easier to push some of those leads over the edge if you had a bucket full of washers.

Low cost or free lead options are out there.  You just have to commit to seeking a perfect lead source until you find it.  The 513 leads I mentioned were all free.  Because they are free I’ll probably have to discard over half of them, because the quality might be lower than my standards on half of them, but that still means I have 250+ quality leads.  It took me about 18 months to find a solid lead source that fit me well.  It was worth it though, now I have overflowing leads.  Your lead source will be unique to you, so take time to study what fits and what doesn’t fit, and don’t stop until you are satisfied with the cost and quantity of your leads.

Control the Flow

One thing that is critical to your success in lead management is the ability to control the flow of your leads.  Can you turn them on and off?  Do you know what you’ll get if you turn on the lead source for 90 days?  Remember it’s not really a reliable lead source unless you can control the flow of leads 100% of the time.  You need to know that for every 100 leads you’re likely to close X percentage.  This way you can turn on your leads, get busy closing some new customers and see consistent growth in your company.  Be sure you can control the flow of leads when you look at a new lead source.

Create a Solid Approach for Closing Each Lead

Once you’ve received the lead, reviewed it and pre-qualified it, then you need to put it into a system that allows for the highest possibility of converting it into a sale.  Think about the hours that you invest in each new prospect.  I know for my team we can spend 12-40 hours to close a lead.  Depending on the size of the job 40 hours may be worth it.  In some cases it might take 120 hours to close the deal.  Whatever it is, you don’t want a missing piece in your system to lower your chances of success.  When I wrote Stop Hiring Weak Sales People Now I described a method that allows your strongest sales person (often you, the business owner) to close the sales by using a system that sends all qualified leads to you.  Whatever the approach is, you should be careful to study and refine your prospecting and sales approach so that you can wisely use your team’s resources to close more deals.

Follow Up with Long Term Follow Up on Won and Lost Leads

Last week I looked to see how many dollars I invoice compared to the proposals I send out.  39% of all estimated work in my tech company ultimately becomes an invoice.  I think that is a reasonable close rate.  It’s not where I would like it to be, but it’s a good gauge on how much work I need to quote in order to reach my sales goals.  Basically for every million in sales I want to do, I need to send out estimates for 2.5 million.

One of the important pieces that I’ve been focusing on more recently is long term follow up.  No matter if I close the lead or lose the lead initially, there is a huge opportunity to do more business in the future if I am diligent to follow up.  I use a product called Infusionsoft (affiliate link) because of the intelligent tagging and automated decisions that the software can make for me after I set it up.  Whatever software or method you choose, be certain to put something in place that allows you to follow up with closed and lost leads in a consistent manner.  Follow up is key, no matter what industry you’re in, you have to have a follow up plan if you want to increase your close ratio.  Make a point today put some follow up procedures and methods in place that are automated and don’t get lost in the daily shuffle.  There is a quote in Infusionsoft that really stood out to me and I think it’s important to remember:

Don’t get too hung up on getting your copy perfect.  Following up doesn’t require prefection.  Reaching out is what makes the difference! ~ Infusionsoft

I remember that line every time I build a new automation sequence and every time I sit down to write a new post.  Although my work isn’t always as perfect as I would like it to be, I’ve committed to stepping out and producing content on a consistent basis.  My consistent actions produce results, not the perfection or lack of perfection in each action.

So there you have it, four of the pieces I think about when I work to create overflowing leads for my business or one of my clients.  Take action today and generate yourself overflowing leads!

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Wrapping Up The 30 Days

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I finally completed the series “How To Grow Your Business In 30 Days”.  It ended up being a lot more work than I expected, but it was really enjoyable overall.  I learned a lot.  I’ll share some of the lessons I learned during the 30 days in future posts.  Here I’ve summarized the Grow Your Business In 30 Days using the original outline I created so that you have one easy place to review them and find each post.

  1. Find someone to hold you accountable: Day One
    1. Business coach
    2. Spouse
    3. Friend/mentor
  2. Get control of your finances – expenses: Day Two
    1. Do you know what you cost each minute, hour, day, week, month, year?
    2. Cut out the fat
    3. Do more with less
  3. Get control of your finances – Accounts Receivable
    1. It’s OK to lose 20% to get 80%
    2. Build a system that improves speed of payments
    3. Automate monthly fees
  4. Get back on track – pickup the phone and call vendors
    1. Thank your vendors
    2. Tell them what you are up to
    3. Ask them what they need from you
  5. Get back on track – pickup the phone and call old customers
    1. Keep your name fresh in their mind
    2. Ask them how you can help
    3. Be willing to face old problems
  6. Find a new lead source
    1. Start somewhere fresh
    2. Measure the quality and cost of the leads
  7. Adjust the lead source to meet YOUR needs
    1. Is it your exact market?
    2. Does it apply to the product or service you sell?
    3. How can you swing the bat more often?
  8. Fine tune your prospecting approach
    1. Write a thesis statement that explains your approach
    2. Draw out each step sequentially and study it
    3. Ask your peers and mentors how the think you should do it
  9. Review your successes – magnify them
    1. What worked?
    2. Why did it work?
    3. How can you replicate that?
  10. Review your failures – minimize them
    1. Where did it fall apart?
    2. How can you prevent this from happening again?
    3. What did you learn from your mistake?
  11. Improve your sales process – what works?
    1. Do you understand your open, middle, and closing steps?
    2. Study good sales behaviors
    3. Persistence is the key factor
  12. Improve your sales process – automate it and refine it.
    1. Write it once, and re-use it
    2. Get a direct line
    3. Get in the solutions business
  13. Practice honesty
    1. With yourself
    2. With your customers
    3. With your team
  14. Build a strong team
    1. Outsource effectively
    2. Hire in temp to full time
    3. Learn to give consistent effective feedback
  15. Build strong partners
    1. Groom your vendors
    2. Set expectations
    3. Prepare plan B and C and D
  16. Put killer marketing in place
    1. Email marketing
    2. Person to person marketing
    3. The I need you, Do you need me? Approach
  17. Be available
    1. Open your schedule for your customers
    2. Expect an appointment
    3. Explain the use of your communication channels
  18. Write an FAQ
    1. Save yourself time and read through the FAQ’s you receive
    2. Write an FAQ and provide it automatically
    3. Ask your customers to provide input
  19. Provide a support portal
    1. Queue and handle requests
    2. Automate responses and include your FAQ and tools to download
    3. Remember that every time you reach a customer it’s an opportunity to build value
  20. Don’t focus on today’s dollars – look long term
    1. Monthly services are relationship builders
    2. Learn to provide solutions to problems
    3. Help others succeed and the money will follow
  21. Schedule your way to success
    1. Build your to do into your calendar
    2. Make sure you are meeting someone to accomplish the to do list
    3. Never leave a meeting without scheduling the next
  22. Put A Project Management System in Place
    1. Tag and prioritize products
    2. Mark the date the project entered your system
    3. Daily choose to update and manage the system
  23. Take time to relax and think
    1. Lay on your back and wonder
    2. Don’t be afraid to consider change
    3. Stop doing things you don’t enjoy
  24. Ask for feedback
    1. From your Team
    2. From your Customers
    3. From your Vendors
  25. Have Fun
    1. Enjoy the challenges
    2. Express your excitement
    3. Don’t take it too seriously
  26. Examine your model
    1. What is your model?
    2. Does it work well?
    3. How soon will you have to adjust your model?
  27. Invest in good technology
    1. What really improves work-flow?
    2. What can save you time?
    3. What can save you money?
  28. Learn faster than everyone else
    1. Read constantly
    2. Listen to pod-casts
    3. Ask the right questions
  29. Serve those around you
    1. Do what is right for your team
    2. Lead from your heart
    3. Communicate that you care
  30. Consider vertical and horizontal growth
    1. How can you grow your business larger? (vertical)
    2. How can you expand into new sectors (horizontal)
    3. How fast should you grow?

Now with everything in one place here in this post you can simply review the general thought process I had behind the 30 days or you can read each post at your convenience.  I’m sure that this doesn’t cover everything that you’ll encounter over the years in business, but I have tried to give you some tools that will make a difference in the short term.

How can I help you?  Please feel free to ask me any questions in the comments or by contacting me.  Here’s to your increased growth and success in 2011!

Entrepreneurs and their small enterprises are responsible for almost all the economic growth in the United States. ~ Ronald Reagan

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Don’t Wait To Make The Decision

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I believe that one of the choices that gives me the ability to move things along quickly and efficiently is my ability to make decisions in a timely manner.  Have you ever found yourself sitting and contemplating your choices for long periods of time?  Don’t get me wrong, I believe that there are decisions that deserve thorough consideration, but I don’t think every decisions needs it’s own jury.

Don't Wait To Make The Decision

If you allow each decision to slow you down to the point of stopping then what good is your past experience?  Will your team be able to rely on you to make timely decisions or will they be expecting a slow down when any major decisions come your way?  Here are a few simple questions to ask yourself quickly, so you can get onto the decision make process.

  1. Who does this decision affect?
  2. What is the worst case scenario if I make the wrong decision? (Often making no decision is equal to or worse than the “wrong” decision)
  3. How much will it cost? (In time, money, energy)
  4. Should I be making this decision, or is this up to someone else anyway?

Once you take the time to quickly review those questions, make your decision.  Taking to long to decide is when you’ve made the decision that you are to afraid to act and you aren’t brave enough to lead.

Don’t wait to make the decision.  Step up, lead, and deliver the results you and your team really need!

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Grow Your Business In 30 Days: Day Seven

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Grow Your Business In 30 DaysToday is day seven in my series of 30 tips on how to grow your small business.  I know that even if you just apply one step out of the 30 steps I’m sharing you’ll see positive results very quickly!  Today’s step may feel redundant but in reality the lead source for your business is worth considering extensively.

Day Seven: Adjust The Lead Source To Meet YOUR Needs

Over the years I’ve had many different ‘lead’ generation companies call me and tell me that they have the perfect lead source for me.  I’ve also taken time to look at my organic internal lead sources.  I believe that understanding your lead sources is critical to success.  It’s generally more important than sales because without leads there are no sales.

1. How Much Control Do You Have Over Your Leads?

Leads are the water for the garden of your business.  You may have never farmed or had a small garden but you’ve probably have seen or had potted plants.  Think about this:

What happens when you don’t water your plants?  They shrivel up and die.  If you realize that you’ve forgotten the plant soon enough sometimes you can water the it again and bring the plant back.  Even though the plant my recover it usually loses leaves and goes through some level of shock.

On the other hand if you water the plant too much you’ll find that the plant suffers from over-saturation.   Unless the plant is designed to live in water all the time too much water will harm the plan just as much as too little will.

Leads for your business are the water for your business.  You need to be able to control the flow of the leads so you don’t go through uncontrolled dry periods or periods of over-saturation.  Either extreme will harm your business.  As you consider your internal lead system or the outsourced lead generation service you pay for, here are some starting questions to consider:

  1. Can I change the maximum amount of leads I receive day to day as needed
  2. Do I understand the trends of the leads I receive
    1. How many do I get day to day
    2. On what days do the leads convert to opportunities the fastest
    3. What geographic regions do you get the most leads from
    4. What geographic regions convert the fastest
  3. How quickly must I respond to the new lead in order to be successful (for example – within 5 minutes or within 24 hours)

The point is that you have to have full control over the faucet of your leads.  How hot, cold, slow or fast can you make the stream of leads.  There is no standard procedure for this, it’s something you have to study for your unique application until you get it right.  Once you get it right keep adjusting it on a monthly basis.  Start thinking about your lead faucet and what you can do to improve control.

2. Can You Groom Better Leads From Your System?

Once you have the basics down on lead flow control the next step will be to figure out how to groom the leads so that each one is more appropriate for your business needs and easier to create an opportunity from.  If you can more consistently create opportunities your ability to close will be improved.  In order to groom your lead sources and filter the leads more effectively ask yourself if you can:

  1. Have the prospect complete a questionnaire of some kind that does basic lead qualification
  2. Determine the prospect’s budget using some sort of price feeler
  3. Gauge the prospects ability to work effectively with your team (some prospects just aren’t worth the money because they are too difficult to work with, right?)

3. How Can You Increase Your Swings?

Once you’ve determined how to control your lead flow and groomed each lead to be as perfect as possible for you the final step is to increase your swings.  Consider this process that you should be putting in place and going through:

Originally you were receiving 1,000 leads from your lead source each month.  For the sake of simplicity we’ll say you have 20 days in your work month so that is 50 new leads per work day.  You’ve now set controls so that instead of receiving them randomly or sporadically you have a consistent flow day to day.  These leads have been sorted and qualified by some automated process so that you only take a serious look at 300 of those leads.  This means that of the 50 per day their are only 15 that are actually worth pursuing.

How do you increase your swings?  Automate a warm outreach process so that every single one of those 15 leads gets an email, call, and mailer from you personally.  The nice thing in business that is different from baseball is that every swing counts as a positive not as a strike.  The more times I swing the bat at a new lead the better my average gets.  A ground ball, pop fly, or homerun all give me the same opportunity in the long run with different short term results.  The long term opportunity is created because you should have gained a name, email address, and phone number for your long term marketing work.  Short term results are very satisfying initially, but long term results are what really matter for stable growth of your small business.

How do you refine your lead source and prospecting process?  Share your thoughts here in the comments.

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