Why Numbers Mean Everything: Part One

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Why Numbers Mean Everything

Patterns, numbers, equations, those are the things that I believe very brilliant business people study.  The old adage “You Can’t Manage What You Don’t Measure” is definitely true.  How do we manage things?  We measure them.  How do we measure them?  By counting them.  When looking back over my successes and failures I can definitely tie my successes back to multiple attempts.  I can see the number of tries, number of attempted solutions, and number of times that I got up and tried again.  I saw this quote this morning and it reminded me of numbers once again:

“I will never quit. I persevere and thrive on adversity… If knocked down, I will get back up, every time.” ~ U.S. Navy SEALs

Success often depends on how many times we are willing to try something.  Thomas Edison supposedly answered this way when he was asked about the thousands (3 thousand according to some people) of attempts he had made at finding the right fillament for the incandescent light bulb:

“I didn’t fail 3,000 times. I found 3,000 ways how not to create a lightbulb” ~ Thomas Edison

That may sound like a comedic answer to mask the sting of failure, but I believe that that attitude was the secret to Thomas Edison’s successes.  If you can see today’s failures as just positive learning opportunities that bring you closer to the success you are seeking then you’ll find each single attempt to be worthwhile.  It’s just one of the numbers you have to cross off on the journey of success.

Part One: Youtube Optional Interactions

This weekend while I was watching some of my favorite artists on Youtube I started “liking” some of the videos using the Like button under the video player.  I noticed something interesting after checking it out on a few dozen videos.  The ratio of likes to views was basically the same no matter how many views they had gotten.

For example, take a look at a video that has relatively low views How To Get More Followers On Twitter.  As I write this, the video has 18 likes and 6,712 views.  I drop that equation into finder and here is what I see:

Youtube Optional Interactions

18 divided by 6,712 = .002681764005 or in simpler terms, .27%.  That means for the almost seven thousand viewers, only .27 percent took action on “Liking” it.  Liking of course is the optional action that they can take if they want to take some soft action on their enjoyment of the video.

Now take a look at Johnny Cash – Ring of Fire.  As I write this, the video has 11,886 likes and 4,117,092 views.  Once again I calculate the likes versus views and here is what I see:

Youtube Optional Interactions

11,886 divided by 4,117,092 = .002886989166 or in simpler terms, .29%.  The numbers are within 2 hundredths of a percent even though we are talking about 4,110,380 more views.  I started running this equation on all the videos I was watching and found that overall most videos fell in the .002 range.  Here and there you will find one under .002 or over .004 but the pattern is to have .002 percentage of likes to views.

Alright, now that you know this, what does that have to do with anything?  This could mean absolutely nothing to you, or lead you to realizing that the numbers involved in day to day social media, sales, management, and the technical work that you do all have a pattern if you do them consistently.

For me, looking at this data about how many “likes” are received versus views made me want to investigate more how many people share a video after they watch it.  I’m certain the ratio is much higher.  I hope to find this information soon.  I did realize that optional interactions like this that users can choose to do or not do are pretty low compared to views.  Comparably when I look at a recent posting on my Facebook page as the administrator I can see that I’ve had 135+ impressions on most things I’ve shared there, but rarely any likes.  If the math holds true for this social media site as well then I would have to get over 500 impressions to get a single like.

Why Does This Matter?

The fact that I can show you the ratio of views to likes may or may not affect your life today directly as it relates to Youtube or Facebook.  It should make you consider anything you work with that involves numbers though.  If you can take a step back and look at the numbers that are involved in your day to day business and life you can see patterns in anything that you do on a consistent basis.  You can look at you the patterns of numbers and sequences around you and learn to expect what you’ve determined from your study of the numbers.

Today, think about the adage “You can’t manage what you don’t measure”.  Schedule some time to sit back and take a broad overview of your business.  Learn to see the patterns in what is going on around you.  You’ll be surprised to see what you find.

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Wrapping Up The 30 Days

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I finally completed the series “How To Grow Your Business In 30 Days”.  It ended up being a lot more work than I expected, but it was really enjoyable overall.  I learned a lot.  I’ll share some of the lessons I learned during the 30 days in future posts.  Here I’ve summarized the Grow Your Business In 30 Days using the original outline I created so that you have one easy place to review them and find each post.

  1. Find someone to hold you accountable: Day One
    1. Business coach
    2. Spouse
    3. Friend/mentor
  2. Get control of your finances – expenses: Day Two
    1. Do you know what you cost each minute, hour, day, week, month, year?
    2. Cut out the fat
    3. Do more with less
  3. Get control of your finances – Accounts Receivable
    1. It’s OK to lose 20% to get 80%
    2. Build a system that improves speed of payments
    3. Automate monthly fees
  4. Get back on track – pickup the phone and call vendors
    1. Thank your vendors
    2. Tell them what you are up to
    3. Ask them what they need from you
  5. Get back on track – pickup the phone and call old customers
    1. Keep your name fresh in their mind
    2. Ask them how you can help
    3. Be willing to face old problems
  6. Find a new lead source
    1. Start somewhere fresh
    2. Measure the quality and cost of the leads
  7. Adjust the lead source to meet YOUR needs
    1. Is it your exact market?
    2. Does it apply to the product or service you sell?
    3. How can you swing the bat more often?
  8. Fine tune your prospecting approach
    1. Write a thesis statement that explains your approach
    2. Draw out each step sequentially and study it
    3. Ask your peers and mentors how the think you should do it
  9. Review your successes – magnify them
    1. What worked?
    2. Why did it work?
    3. How can you replicate that?
  10. Review your failures – minimize them
    1. Where did it fall apart?
    2. How can you prevent this from happening again?
    3. What did you learn from your mistake?
  11. Improve your sales process – what works?
    1. Do you understand your open, middle, and closing steps?
    2. Study good sales behaviors
    3. Persistence is the key factor
  12. Improve your sales process – automate it and refine it.
    1. Write it once, and re-use it
    2. Get a direct line
    3. Get in the solutions business
  13. Practice honesty
    1. With yourself
    2. With your customers
    3. With your team
  14. Build a strong team
    1. Outsource effectively
    2. Hire in temp to full time
    3. Learn to give consistent effective feedback
  15. Build strong partners
    1. Groom your vendors
    2. Set expectations
    3. Prepare plan B and C and D
  16. Put killer marketing in place
    1. Email marketing
    2. Person to person marketing
    3. The I need you, Do you need me? Approach
  17. Be available
    1. Open your schedule for your customers
    2. Expect an appointment
    3. Explain the use of your communication channels
  18. Write an FAQ
    1. Save yourself time and read through the FAQ’s you receive
    2. Write an FAQ and provide it automatically
    3. Ask your customers to provide input
  19. Provide a support portal
    1. Queue and handle requests
    2. Automate responses and include your FAQ and tools to download
    3. Remember that every time you reach a customer it’s an opportunity to build value
  20. Don’t focus on today’s dollars – look long term
    1. Monthly services are relationship builders
    2. Learn to provide solutions to problems
    3. Help others succeed and the money will follow
  21. Schedule your way to success
    1. Build your to do into your calendar
    2. Make sure you are meeting someone to accomplish the to do list
    3. Never leave a meeting without scheduling the next
  22. Put A Project Management System in Place
    1. Tag and prioritize products
    2. Mark the date the project entered your system
    3. Daily choose to update and manage the system
  23. Take time to relax and think
    1. Lay on your back and wonder
    2. Don’t be afraid to consider change
    3. Stop doing things you don’t enjoy
  24. Ask for feedback
    1. From your Team
    2. From your Customers
    3. From your Vendors
  25. Have Fun
    1. Enjoy the challenges
    2. Express your excitement
    3. Don’t take it too seriously
  26. Examine your model
    1. What is your model?
    2. Does it work well?
    3. How soon will you have to adjust your model?
  27. Invest in good technology
    1. What really improves work-flow?
    2. What can save you time?
    3. What can save you money?
  28. Learn faster than everyone else
    1. Read constantly
    2. Listen to pod-casts
    3. Ask the right questions
  29. Serve those around you
    1. Do what is right for your team
    2. Lead from your heart
    3. Communicate that you care
  30. Consider vertical and horizontal growth
    1. How can you grow your business larger? (vertical)
    2. How can you expand into new sectors (horizontal)
    3. How fast should you grow?

Now with everything in one place here in this post you can simply review the general thought process I had behind the 30 days or you can read each post at your convenience.  I’m sure that this doesn’t cover everything that you’ll encounter over the years in business, but I have tried to give you some tools that will make a difference in the short term.

How can I help you?  Please feel free to ask me any questions in the comments or by contacting me.  Here’s to your increased growth and success in 2011!

Entrepreneurs and their small enterprises are responsible for almost all the economic growth in the United States. ~ Ronald Reagan

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Grow Your Business In 30 Days: Day Ten

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Grow Your Business In 30 DaysGrowing your small business may seem like a complex and difficult task.  I agree that at times without the proper perspective it can be totally overwhelming.  My goal here is to help you see that it is possible to grow your small business by taking 30 smaller steps through the month.  The old expression of being able to eat an elephant one bite at a time applies.  Today we have reached the one third mark at day ten!  If you have been following along then you know that most steps we are covering can be put into action in about 30 minutes.  Today’s step is very important so take the time to implement it today!

Review Your Failures And Minimize Them

This may seem like a very obvious step but the reality is that we tend to want to shy away from taking a close look at our failures.  It is uncomfortable to look at our failures very closely.  If we can take the time and focus to think through what didn’t work out so well in our small business then we can take steps to minimize the reoccurrence of these failures.

1. Where Did It Start To Fall Apart?

Acknowledging the point that our failures began is key to determining how to prevent it from happening again.  My wife and I watch a show called Cake Boss and I find it very humorous when the cake delivery boys trip and drop the cake down their steep winding stairs.  You can always watch and see the tipping point that causes them to lose their grip and there goes the cake, down the stairs into a million pieces.  Identifying where it started to fall apart is important because if you find the tipping point where things started to fail you can take steps to ensure that it doesn’t happen again.

In the case of the crashing cakes if they actually wanted to prevent it from happening they could put 4 people in charge of carrying down the stairs or put in some kind of lazy susan off the back of the building.  The truth of the cake crashing is that either one, they don’t want to eliminate all the crashes of the sake of the television show, or two, they haven’t sat down and thought about where things start to fall apart.

You probably don’t have the luxury of getting paid to be on television while you grow your small business.  If you don’t then sit down and think about where it all starts to fall apart on you.

2. How Can You Prevent This From Happening Again?

Once you’ve found the point where things began to fall apart on you it’s time to do some creative thinking and determine a solution.  If things fall apart after 15 minutes of installation of your product maybe you should find a way to shorten that install time.  If things fall apart after 8 weeks of the new sales team member arriving then maybe you should institute a phase two training regimen at that point.  If your sales process is working well, but execution and delivery is less than perfect, find a new project management approach.  Whatever it is take action on minimizing your failures.  It’s worth it.

3. What Did You Learn From Your Mistake?

It’s hard to say if this step is step one or step three.  For me I put it as step three because I would rather be actively finding the failure point and finding a prevention solution before I sit back and relax at all.  Once you’ve put some temporary and long term fixes in place take a second look and think about what you really learned from the mistake.  If you take that extra time to think about it you can glean even more from the experience.  Our mistakes are usually our most valuable pieces in life if we let them be.  Study your temporary failure and you’ll be able to minimize it and convert it back into more successes for your small business.

Now it’s time to get out there and apply what you’ve learned.  Don’t wait, act now.  You won’t be disappointed in yourself if you just get out there and try.

It is not the critic who counts: not the man who points out how the strong man stumbles or where the doer of deeds could have done better. The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood, who strives valiantly, who errs and comes up short again and again, because there is no effort without error or shortcoming, but who knows the great enthusiasms, the great devotions, who spends himself for a worthy cause; who, at the best, knows, in the end, the triumph of high achievement, and who, at the worst, if he fails, at least he fails while daring greatly, so that his place shall never be with those cold and timid souls who knew neither victory nor defeat. ~ Theodore Roosevelt

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Every Moment In Your Past Is…

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Is Worth So Much More Than You Realize

Wonderful, perfect, powerful, valuable, and golden.  Those the words that I think about when I think about my past.  You see, every moment of my past experience is a moment that I can use to connect with someone new that I meet today.

Maybe my time behind the retail counter is where we’ll connect.  Maybe it’s from when I ran a backhoe, or maybe it’s from the time I had 35 employees under me that I had to manage, hire, coach, promote, and sometimes fire.  Maybe it’s recalling the times that I had hot oil running down my arm from under the car lift.  Or maybe, the time I spent 18 hours writing, and re-writing code until my eyes and my head hurt that will make the difference.

Share Your Past With Others

What You Should Do With Your Past

When I first meet someone I look for an opportunity to connect based on our past experiences.  That is why I find every bit of the experiences I’ve had to be incredibly valuable.  Even the ones that I’d rather not live through again are experiences that I use to connect with my new and old friends.

When you look at your past, do you cherish it, or hate it?  I’m not sure what your first thoughts are when you consider the things you’ve come through.  Today take a step back and realize that everything you have in your past is incredibly valuable.  Instead of reminiscing, or possibly closing the door to your past, accept it for what it is, and then capitalize on it it.

Connect The Past With A Bright Future

Here are a few keys to making your past a success:

  • Learn think of similar experiences that can bond you to others when connecting for the first time.
  • Tell your positive stories about the past to gain personal connection with others.
  • Don’t be a ignorant of history’s lessons – don’t be fooled twice by con artists.  Learn from your past.
  • Ask others to share their past experiences, and shortcut their mistakes.

Image: Francesco Marino – Free Digital Photos

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