If you do realize you’ve made a bad policy then CHANGE IT! Don’t allow your bad idea to kill your customers. . . . → Read More: Policies That Kill Customers
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Last night I went to my favorite nearby location of a well known restaurant chain. I expected the same good food and good service I had gotten the last time I was there, but it ended up being very different than the last visit. . . . → Read More: The wrong way to introduce change to your customers Imagine if you were running a large multi-million dollar a year company, you would have talented individuals running each department and you would only be working in leadership & management functions. The difference you have when you are starting up a company is that in order for your company to grow you have to work consistently in each of the departments. For example – you can’t neglect customer service for too long because that leg of your company will fall off and you’ll start to hurt in that area soon. The same applies to any other leg that you work in. . . . → Read More: When I think of a company – here is what i see: |
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